Customer Relationship Management

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CRM

A CRM (customer relationship management) system is a web application that businesses use to organize information about their customers and leads. It contains customers' details and history of their transactions with an organization, along with information about those customers' place or status in the sales process.

Open source CRM systems that make managing customer relationships easier.
  • A database that collects information about your customers.
  • A way to analyze the information in the database.
  • A strategy for applying the analysis to better meet your clients’ needs and identify potential customers.
  • Collecting data to ensure your strategy is effective

Benefits

  • Maximize repeat business opportunities by anticipating your existing customers’ needs
  • Identify your best customers
  • Identify potential customers
  • Identify complementary products you can sell to your customers
  • Target marketing campaigns/materials and promotions

Building Value for Your Customer

  • Make ordering or buying easier through pre-filled order forms and e-mail reminders
  • Tailor the shopping experience for your customers, allow self-service, and thereby reduce customer response times
  • Develop an e-newsletter with topics that would be of interest to your customers
  • Offer free or discounted complementary products to your best customers
  • Offer incentives for additional or future purchases
  • Offer a chat room or online forum where customers can share their experiences with one another

Our Process Design

In progress for the development of business intelligence of B2C and B2B organizations

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Creative Process

Design & Development

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Customer Relationship Management